US & Canada +1-877-WITMART(948-6278)
China 950-4036-1409
 2114835700
English 汉 语

Getting Started

  • Witmart.com is an internet marketplace for people around the globe to buy and sell non-physical products and intellectual services. Employers, individuals, or businesses in need of skilled help for either short or long-term jobs can post their job requirements to the site. Depending on the job type (Contest or Contract), Providers will submit bids that will include either the completed work or their qualifications to complete the work.

     

    For Employers, Witmart provides a global online base with access to millions of independent Service Providers with specialized skills. For Providers, Witmart offers a source of part-time and full-time work opportunities through the internet. Together with our sister-site, zbj.com, we have more than 7 million registered users making us the largest internet “crowdsourcing” business in the world.

     

    Visit About Us to learn more about Witmart.com

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  • Registration is easy:

     

    1. Fill out a short registration form including a valid email address, password, username. Click here to register now. Please note that your username cannot be Witmart, ZBJ, zhubajie, witmart, admin, administrator, root, user, test, or ZhuBaJie.

     

    2. Verify your email address. When you complete the registration form and click the "Create My Account" button, a verification email will be sent to your registered email address. Follow instructions within the email to verify and activate your account. Please note that the email may be sent to your Spam folder within your email account. To avoid missing important emails from us, we suggest that you add Witmart to your contact list.

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  • If you forgot your password, you can follow these steps to reset it:

     

    1. Go to the "I forgot my password" page.

    2. Enter the email address that you used to register an account with Witmart.

    3. Click the "Submit" button.

    4. You will receive an email that includes a link to reset your password. Follow the instructions in the email to reset your password and log in.

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  • Please allow up to one hour after requesting your password reset to receive the “Reset Password" email.

     

    If you still have not received your email within an hour:

     

    1. Check your spam folder in your email. To avoid missing any of our emails, we suggest that you add Witmart as a contact.

    2. Try clicking "I forgot my password" one more time.

    3. If you still do not receive the email, please contact us.

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  • Registration on Witmart.com is FREE.

     

    Employers:

       
    Listing Fee

    Contract Job: $5.00

    Contest Job: Free

    Private Job $29.00
    Highlight Job $19.00
    $59.00

     

    Note: For a Contest, you may have a 7-day's free extension for the first time,  after this, dded fees will apply to this extension period. The cost of this added reward should be a minimum of 30% of the value of the contest reward at the time of the extension, and the bidding period by a maximum of 14 days per time.

     


     

    Providers:

         
      Basic Gold 
    Membership Fee(per month) Free $19.99
    Service Fee(per job) 20% of the reward 15% of the reward
    Tokens

    $5.00 per 10 tokens

    $10.00 per 25 tokens

    $5.00 per 10 tokens

    $10.00 per 25 tokens

     

    For more information, please check out the Witmart Fees Schedule here.

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  • We(Witmart.com and int.zhubajie.com) offer three languages: English, simplified Chinese, and traditional Chinese. You can set your preferred language by going to the drop-down menu at the top right-hand corner of the webpage.

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  • Working days exclude BOTH US and China holidays, which means all calender days except for weekends as well as public holidays in either US or China. Weekends and public holidays will not be included when calculating working days. 

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  • 1) send us an e-mail to service@witmart.com, we will reply in 2 working days.

     

    2) click “free consultation” if you see the link on our web pages, we will reply in 2 working days.

     

    3) click “contact customer services” if you see the link on our web pages, we will reply in 2 working days.

     

    4) call us at 1-877-948-6278 (US and Canada, toll free), or 950-4036-1409(Mainland China). Please make sure that you leave a voice mail for us to call back on non-business hours or when we are too busy to pick up your calls.

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  • Our website offers 2 languages: English and Chinese. You may change the language by clicking the language link at the upper right corner of our web page.

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User Account

  • You can add or change your user information in your account at My Witmart.

     

    1) Sign in to your Witmart account

    2) Click “My Witmart” on the top right corner

    3) Click the “Settings" tab.

    4) Enter your information under “User Information” and click “Save”.

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  • Yes, it is. You can use the same account to post jobs and place bids. In your My Witmart page, there are 2 tabs: Employer and Provider. Your activities as an Employer or as a Provider will be recorded in the appropriate tabs.

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  • 1)    Sign in to your Witmart account.

    2)    Click on “My Witmart” on the top right corner.

    3)    Click on the “Settings" tab.

    4)    Click on "Change Password" in the left sidebar to change your password and click “OK”. 

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  • To add your PayPal account:

     

    1) Sign in to your Witmart account.

    2) Click on "My Witmart” on the top right corner

    3) Click on the "Settings" tab.

    4) Click "PayPal Account" in the left sidebar.

    5) Enter the email address for your PayPal account.

    6) Click "OK" to confirm. 

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  • It is not necessary to upload a portrait: the choice whether to upload a photo is entirely your own. However, we recommend that you upload your company logo or personal picture to make your profile more memorable and unique. If you decide to upload a photo, our photo upload tool will automatically resize your picture to the right display size. 

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  • Sign in to your Witmart account; you will see your account balance on the top right. 

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  • 1) Sign in to your Witmart account.

     

    2) Click on My Witmart on the top right hand corner of the page.

     

    3) Click on Settings.

     

    4) Click on Edit Email Address on the left. Enter the new email address and your password, then click Submit.

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  • 1) Sign in to your Witmart account.

     

    2) Click on My Witmart on the top right hand corner of the page.

     

    3) Click on Settings.

     

    4) Click on Email Verification on the left. An email will be sent to your registered email address.

     

    5) Click on the link in the email to complete the verification process.

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Membership Information

  • A witmart User is someone who has a formal Witmart account with a registered e-mail address, a user name and sign in password. Only if you are a Witmart User, you can post job, place bid and use other services we provided to our users.


    When you sign up as a formal user, you agree to Witmart Terms of Services, including the cancellation and refund policy for the payments and transactions of our website.

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  • Registration for basic Providers is free. You can bid on jobs, but there is no discount on service fee charged and no access to privileges that fee-paying members enjoy. For details of the privileges, please visit http://www.witmart.com/gold/index

     

    Registration for member Providers requires a fee. There are different levels of membership: Silver, Gold, Diamond, and Crown. Members can display members’ status when bidding, enjoy lower service fees, can sell services, and/or can be hired directly.   For details of the privileges, please visit http://www.witmart.com/gold/index

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  • You could follow the steps below:

    1. Sign in to your Witmart account. Go to My Witmart.

    2. Click on the membership status next to your username

    3. Choose the membership you would like to purchase: Crown, Diamond, Gold, and Silver

    4. Choose the expiration date for the membership: 1 month, 3 months, or 1 year

    5. Click on Submit to pay for the purchase

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  • Once the fee-paying membership expires, your membership status will automatically revert to free basic membership. Privileges of a fee-paying member are no long available. The services you have uploaded to Witmart will be saved and shelved, but no longer displayed. Once you renew/upgrade the membership, you can display them again.
    For details on fee-paying members’ privileges, please visit http://www.witmart.com/gold/index

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  • Membership fee is not refundable once paid.

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  • Witmarteer is a member of the referral program of Witmart.com. The Witmart Referral Program allows you to earn commissions by inviting new users to Witmart.com.

     

    When you sign up as a Witmarteer you'll gain access to your own referral links that you can use on your website/blog, in emails/IM services, on social networks, or on other websites. You will receive commissions when the users you invited take qualified actions on Witmart.

     

    You may click here to learn more about the commission structure of our program.

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  • For any critical activities or any monetary related issues, you will need to go through identity verification. e.g. applying to be a certified/contracted service provider, withdrawing cash and etc.

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  • Normally it takes 10 working days. In case you have special needs, contact us for help.

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  • Application to become a Contracted Service Provider is free. Please go to http://www.witmart.com/web-design/signing for more details.

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  • As long as you are a member Provider when the Employer releases payment, you will enjoy the service fee level of a member. Your member status will also be displayed along with your name, making you stand out amongst all the other Providers and attract more Employers.

    You can click here to know more about the membership privileges.

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  • No worries, you can still upgrade. The remaining unexpired duration of your current membership will be converted into dollar value by multiplying a daily membership rate. This value will then be used to offset the fees incurred for an upgrade.

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  • You can see your membership status, including expiration date, on your Providers’ profile page. You can also renew/upgrade your membership on the profile page.

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  • Each membership month is valid for 30 days. The expiration date depends on how many months of membership you have purchased. For example, if you have purchased one-month Crown membership at 13:00 today, your Crown membership will expire at 13:00 30 days from now.

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  • Witmart membership scheme is a value-add service designed especially for Providers. You can enjoy lower service fee, more privileges, and better service once you purchase the membership. Service fee for members can go as low as 5%, so that more income flows into your pocket.

    Getting a membership is easy. With a few clicks, you can purchase, upgrade, renew, or enable auto-renewal for the membership any time. Click here for details.

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Provider: Placing Bids

  • When you find a job you’d like to bid on, simply sign in to your account, then click on the “Place Bid” button in the right column of the job details page.

    If it is a contract job, you should enter your bid amount, the ETA for delivery, any necessary details, and attach any necessary files. Then click the “OK” button.
    If it is a contest job, you should enter your bid description and attach any necessary files. Then click the “OK” button.

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  • A good bid should be:
    Realistic–An appropriately priced bid will be more credible than a bid with the lowest price.

    Detailed–A bid with detailed information, including your work methods, timeline and previous works, will give the Employer confidence in choosing you to complete their job. 

    Customized–A bid customized to the job requirements is more likely to be accepted than a general or template-style bid.

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  • Placing a bid is free for all Providers, regardless of Membership level. Providers can use the token to place bid. If your token is used up, you may get more free tokens or purchase extra token for a small fee.

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  • Yes you can. Witmart provides private message function for you to communicate with an Employer:
     

    In the button of your bid, there is a “message” button. Providers may click the “Message” button to bring up a chat window, allowing them to communicate with Employer directly. At same time, Providers and Employers can also check and reply the private message through their email.

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  • Witmart offers two upgrade services for Providers to help you in the bidding process:
    • Highlight Bid: your bid is highlighted to attract the Employer’s attention. Cost 2 token.
    • Sticky Bid: your bid is displayed above other bids. Cost 2 token.

     

    Please note: The default setting for Providers’ bids is Hidden. Only you and the Employer can view the content of your bid.

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  • No, all fees paid to purchase upgraded features are non-refundable.

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  • If you are unable to place a bid on a job, you may need to confirm the following:

    Token Remaining - If you do not have sufficient token remaining, you cannot place bids for jobs.

    Job Status: If the job has already been awarded to a Provider, you cannot place a bid for it.

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  • No, you can only place one bid under a job.
    But if it is a contest job, you can submit multiple works in the bid for the employer to choose from.

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  • Yes, you can edit your bid details as long as the job is in “open” period.

    For a contract job, you can click "Edit Bid" to modify the bid amount, delivery date, and description.  You can also click "Upgrade Bid" to choose upgraded features for your bid.
     
    For a contest job, you can click "Edit Bid" to modify the description you entered and the file you uploaded; also, you can click "Upgrade Bid" to choose upgraded features for your bid.

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  • Once you have purchased an upgraded feature, you cannot cancel it.  The fee paid for upgraded features is non-refundable.

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  • Provider(s) must follow the following rules and guidance:

    • Only Contracted and Certified Providers have the privilege to leave personal contact info to the Employer. (You may apply or get invited to be a Contracted and Certified Provider)

    • Normal users can not leave personal contact info to the Employer in a Contract Job.

    • Witmart on-site message is synchronized with e-mails, it is an easy and effective tool for user communication.

    • You may leave personal contact info to the Employer after you are awarded the job.

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  • Token is a kind of virtual "currency" that service providers need to work at witmart. You need tokens when bidding for a Contract Job and buying featured services at our site. Token can be purchased or obtained for free. Click here for more details on how to get tokens.

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  • If you sign in and get to "my witmart", go to "I am a service provider" tab, you will see the balance of your tokens.

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  • You may buy tokens when you asked to do so, or, you may go to "my witmart" and select one of our packages and buy.

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  • Deduction / increase of tokens:

    Deduction of tokens

    Bid a Contest Job: -1 (No token needed for “Witmart Assurance Contest” and “Market Survey” Jobs)

    Bid for a Contract Job: -1

    Buying featured services when bidding: See details at the bidding page

     

    Increase of tokens

    User registration: +10

    Set professional skills: +5

    Set technical skills: +5

    You bid liked by Employer: +1

    You win a bid: +2

    When you get income and pay commission to witmart: + half of Witmart commission 

    When buying membership: + half of payment

     

    Buy tokens

    You may sign in and buy tokens at "my witmart

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Logo Store - Provider

Contract Job - Provider: Getting Hired

  • Once you create your account on Witmart, you can start bidding once you have set up your profile. We recommend that you spend some time on your profile to make it appealing to Employers. When placing a bid on a contract job, try your best to customize your bid for the job and offer an appropriate price. Starting with smaller jobs and doing well will help you build up a good feedback rating, which in turn will make your bids more attractive to Employers when you bid on larger, more complex jobs.

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  • If you are hired,
    1) You will receive a message, by email and in your account notifications, that you have been awarded the job.

    2) You can check the "Provider" tab in MyWitmart; the job will be displayed in the "Awarded" job list.

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  • If another Provider has been awarded,
     
    1) The job status will be changed to “Working.”

    2) The awarded Provider’s bid will be highlighted on the bidding list with a conspicuous icon.

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  • Yes, Employers can award a contract job to multiple Providers. Employers who have large and/or heavy-workload jobs may need multiple Providers to work together.

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Contest Job - Provider: Managing Jobs

  • If you won a contest job and were asked to submit a source file to the Employer:

    1) Sign in to your Witmart account
    2) Open the contest details page
    3) Click the green "Transfer Source File" button on the right-hand side
    4) Click "Attach a file" to upload the source file
    5) Click "OK" to submit.

    Note: The maximum file size is 500 MB.

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  • If an Employer does not accept your source file, you will need to communicate with them and revise your source file according to their requirements. When the Employer approves your source file, you will receive the reward for the job. Should you need to contact your Employer, Witmart provides private messaging through the "Messages" tab in MyWitmart.

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  • Witmart encourages and promotes original work. No plagiarism in any form is allowed. If you discover evidence of your work being plagiarized, please report to us at service@witmart.com, with evidence attached. We will investigate accordingly and give you a satisfactory solution. 

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  • After you are awarded, the Employer will release the reward to you. If the Employer asked for a source file, the reward will be released when they receive and approve the source file. If the Employer does not need the source file, the reward will be released in three (3) days. Should the Employer fail to release the reward to you within seven (7) days, the reward will be automatically released to you.

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  • After you upload the source file, there will be 7 days left to Employer to check the source file meet his/her requirements or not. After 7 days, if the Employer still do not release the reward to you, the reward will be automatically released to you. So you do not need to worry about it. But we suggest you can communicate with your Employer forwardly during these days.

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  • Generally, most Providers will make small revisions for free if the Employer has given some reasonable requirements.  But you are not obligated to make revisions after being awarded.  You are free to do as you choose.

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Contract Job - Provider: Managing Jobs

  • By default, the Employer is responsible for writing the contract and milestone(s); however, should the Employer assign the process to you, you will have to draft the contract and milestone(s). We have provided a sample contract for you to use as a reference.

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  • Once you have been hired by the Employer you can start work and manage the job in the Workplace. The Workplace enables you to work effectively and communicate with the Employer in real time. In the Workplace you can create the contract, set milestones, share files automatically, store important, communications visibly, update your work progress and request that the Employer release payment to you upon completion of the job.

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  • No once the Contract has been accepted by both parties you cannot modify the original contract. You can add additional (supplementary) content however.

    1)  Click the "Contract" tab in the Workplace
    2) Click "Supplementary Contract" to add content to the contract

    Note: The supplementary contract will take effect only if the other party accepts it.

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  • You can use the Private Message Board in the Workplace to directly communicate with your Employer. Frequent communication with the Employer during the work process will help you to deliver faster better results.

     

    Note: Communication out of Witmart is not forbidden, but the risks arose are only taken by employer and provider. 

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  • Once the Employer has prepaid funds according to the contract you can upload and download files in the Workplace:

    1) Go to “Files” in the Workplace
    2) Click the “Attach a File” button to upload files
    3) Or click the file name to download a file

    Note: Each job has a maximum of 500MB of storage for all attachments. The files uploaded to the workplace will be kept for 60 days after the job has been completed. If you need to store files for a longer period of time you will need to find another data storage solution.

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  • You can update work progress once the Employer has prepaid the rewards for at least one milestone of the job. To update work progress:

    1) Go to the "Milestone" table in the Workplace
    2) Click the "Update" link under the "Action" column to bring up the Journal
    3) Update your progress and write any reports in the pop-up window
    4) Click "Submit."

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  • Once you have completed the job or milestone according to the contract and have updated the work progress to 100% you can then send a payment release request to the Employer.

    To send a payment release request click the “Request” link found under the "Action" column of the Milestone section in the Workplace.

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Contest Job - Provider: Getting Hired

  • Once you create your account on Witmart, you can start bidding once you have set up your profile. We recommend that you spend some time on your profile to make it appealing to Employers. Starting with smaller jobs and doing well will help you build up a good feedback rating, which in turn will make your bids more attractive to Employers when you bid on larger, more complex jobs.

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  • If you won a contest:

    1) A notification will be sent to your email address and MyWitmart.
    2) Your bid will be highlighted with a Gold Medal icon on the contest details page.

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  • If another Provider won the contest,

    1) The job status will change to "Awarded."
    2) The awarded Provider’s bid will be highlighted with a Gold Medal icon on the contest details page.

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  • No, you cannot cancel a contest bid. If there are special circumstances that require you to cancel your bid, please contact our Customer Service Team.

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  •  

    1. Witmart will pay a set amount (e.g. $ xx or the amount specified in the job description) for every qualified user invited by the Provider.

     

    2. Payment to Providers will be made by the rank of the Most Popular Vote until the allotted budget has been completely awarded.

     

    3. Qualified users must have voted for the Provider’s bid and be a new registered user with a verified email address.

     

    4. Violations to the Invitation Policy include (but are not limited to) the following:

     

    4.1. An unreasonable number of users from the same or similar IP address;

     

    4.2. Users with junk email addresses, names and user names.

     

    5. Violation of this policy will disqualify the Provider from participating in the Provider Invitation and Vote Functions.

     

    6. Witmart reserves the right to make the sole decision on identifying violations of this policy.

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Making Payments & Getting Paid

  • We cannot guarantee payments made outside of Witmart. We strongly suggest you prepay rewards through Witmart to avoid possible risks associated with transfer of funds made outside of the website.

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  • Witmart accepts the following payment methods:
    • Paypal
    • Credit Card
    • Alipay

    You will receive an email notification whenever you make a payment on Witmart.

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  • We currently accept transactions through Visa, MasterCard, American Express, and Discover.

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  • If you are using your account balance to checkout, please make sure you have enough funds in your account balance. If you are using your credit card to checkout, please make sure you enter the correct credit card information, or that your credit card has not expired. If problems persist, please contact your credit card company.

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  • Paying through the prepay system protects your payment and guarantees risk-free transactions. Once a job is awarded the Employer or Provider can create a contract and milestones after which the Employer can prepay the award. When the Provider completes the job and the Employer confirms and accepts the results the reward is released to the Provider.

    There are many advantages for prepaying to Witmart:
    * No prepaid service fee: Witmart provides you with free prepay services.
    * Satisfaction Guarantee: release funds only when you are satisifed with the Provider's job.

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  • For contract jobs you need to prepay the reward according to the contract and milestones you agreed on with your Provider. You can finish the prepay process in the Workplace.

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  • For contest jobs you need to prepay the reward when you post the contest. Only after a contest reward has been prepaid can Providers place bids on your contest.

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  • If the Employer and Provider have mutually agreed on a set of milestones the Employer can prepay rewards in the Workplace according to the milestone(s). There are two types of milestone payments: prepay and full prepay.

    To prepay a milestone payment:
    1) Go to the "Milestone" section in the Workplace
    2) Click the “Prepay” link under “Action”
    3) Select a payment method
    4) Refresh the page and the “$" icon will have changed from grey to green. This means that you have successfully made a milestone prepay payment.

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  • If you are not satisfied with the results of a job you can negotiate with the Provider to modify or improve the results. If your Provider agrees to not be paid you do not need to make payment. If not you can submit a dispute to Witmart.

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  • You can check your account balance and keep track of where your funds are going in the My Witmart page.

    To check your account balance:
    1) Sign in to your Witmart account
    2) Click the “Account” tab in My Witmart
    3) Click the “Transaction Details” link on the left sidebar to view your transaction details

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  • Yes, you can. We provide receipt services in your account. You just need to sign in to your account and click on the “Account” tab. You will see a "Receipt" link next to each of the expenses listed in your Transaction Details. Click on the "Receipt" link next to the desired expense and you will see the receipt for that expense. You can save these receipts as PDF files to print.

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  • For contract jobs, if the Provider sends the Employer a payment release request, but the Employer does not give a response (pay or reject) within 7 days, the payment will be automatically released to the Provider

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  • First of all, you have to meet the following 3 requirements before you can request a withdraw:

    • 1. Your e-mail address is verified.
    • 2. Your withdraw account is set up. We now support withdraw through Ali-pay, Paypal and US bank account.
    • 3. You have gone through real name ID verification.


    When you need to withdraw, just log on to your account, go to: my witmart>>transactions>>request for withdrawal.

    Note: min withdraw amount is USD 50

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  • The minimum amount is set at $50 because PayPal charges a service fee for each money withdrawal.  If the withdrawal amount is too low the cost will be too high for Providers.

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  • Normally, You will receive your money within 10 business days no matter which withdrawal method you select. For any delay in receiving your money, you may contact us for help.

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  • Please view the following article addressing the credit card rejection error (pulled from a reliable source on the Internet. See citation below for full article):


    The issue is little tricky because the rejection may happen with credit card which previously accepted and worked properly then suddenly stopped working or worse payment will not be accepted even if user changes or switches to any other credit cards.


    There are many possible causes that can result in such credit card rejected error and PayPal doesn’t give specific explanation on how to resolve the problem and make the payment goes through processing again with the same or different credit card. Here’s some explanations and possible resolutions that suggested by users on Internet.


    Credit Card Is linked or Associated with a PayPal Account

    Many believes the credit card is not accepted by PayPal when using it not signing into PayPal account is that the credit card is already been used in a PayPal account. If you’re using a credit card that’s linked or assigned to a PayPal account try login to PayPal during payment process. You can change the source of fund to make the payment after logged in to use credit card instead of PayPal balance.


    Credit Card Is Previously Used in PayPal Account or Assigned in Closed PayPal Account

    PayPal remembers a credit card details even when it’s already been removed from the account. The information also been remembered even if PayPal account which linked to the credit card is closed and deleted. In this case try another credit card or assigned the credit card to a PayPal account and pay with account logged in.


    PayPal Limit on Non-Member Credit Card Usage

    According to PayPal source there is a limit based on the number of times the amount of the transactions the type of merchandise being sold that a credit card can be used within the system without having to verify ownership by opening an account. The restriction is for security and fraud protection reasons. There is no workaround to this limitation but you should be able to use another credit card. If there is problem try using another email address. Else register an PayPal account.


    Credit Card or Email Address Raises Flag in the Transaction

    Closely link to reasons above where some part of the transaction raises flag on the server that stop the payment. Two possible flags are on credit card or email address. Try changing either credit card or e-mail address or both when attempting to pay again.


    Cookies Problem

    Try using another web browser and/or delete cookies and attempt to pay with PayPal gateway using credit card again.


    Credit Card Is Not Confirmed in Account

    Contrary to some of the reasons above if the credit card has been linked to an account but not yet confirmed try to complete all credit card information such as Card Verification Number or Security Code and confirm the card by entering the PayPal code shown on the credit card statement on special refundable charge by PayPal.

    In all case the problem won’t arise if you add the credit card to PayPal account and use it as funding source to pay the transaction through PayPal account.


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  • Witmart.com has a new function!  The “Leave a Tip” function allows Employers to reward your efforts on contest jobs whether you win or not. The tip amount is determined by the Employer with a minimum amount of $0.50. Employers may leave tips for Providers as an appreciation of his/her efforts (like a traditional tip).

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  • You may download your receipt from your Witmart account.

    Sign in to Witmart.com, go to “mywitmart/account” (link: https://secure.witmart.com/user/account/index.html), click “receipt”, and download it in PDF.

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  • 1) It takes 10-15 working days from the time you submit a refund request to us.

     

    2) All refund will be credited back to where you made the payment in the first place.

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  • Refund request shall be submitted to us within 60 days after the payment was made. No refund request will be supported after 60 days of the payment.

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  • We support Alipay, PayPal and US bank account for you to choose for withdrawal.

    Steps to set up your withdraw account:

    1. Sign in to your Witmart account.

    2. Go to “mywitmart” from the upper right corner of the page.

    3. Find the tab to set up your withdraw account.

    If you need to change your withdraw account, just “delete” the current one and set up your withdraw account again.

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  • The transaction on Witmart is dollar-denominated, but it allows users to use RMB to withdraw cash. The exchange rate is calculated in accordance with the Bank of China announced "US Dollar buying rate", the website is updated weekly. For more information please refer to: http://www.boc.cn/sourcedb/whpj/

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  • Processing fee is incurred when you use PayPal or credit card for payment (details for actual amount and calculation method will be displayed on the payment processing page). This fee is charged directly by PayPal and credit card companies, not Witmart. When you use PayPal or credit card for payment to Witmart, processing fee is deducted up front, and the remaining fund is transferred to your Witmart account. We recommend that you use Alipay, which does not charge processing fee. 

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  • We recommend that you use Alipay, which does not charge processing fee. Processing fee charged by PayPal and credit card companies cannot be reduced or waived, as Witmart is not the party charging this fee. The fee goes directly to PayPal and credit card companies.

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  • Whether the processing fee will be refunded or not depends entirely on the third-party who is processing your transaction. As far as we know, PayPal will return you the processing fee when you apply for refund, whereas credit card companies won’t. Witmart does not charge any processing fee for payment transactions.

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1099 & W9 Form

  • The Form 1099 is promulgated by the IRS and is used in the United States income tax system to prepare and file an information return to report various types of income other than wages and salaries. According to IRS guidelines, U.S. persons who have earned more than $600 during a calendar year must submit Form 1099 to IRS at the end of the tax year. You must file a W-9 form to issue a Form 1099.

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  • The W-9 form is required by the Internal Revenue Service (IRS). You can use Form W-9 only if you are a U.S person (including a resident alien).

    Witmart offers Form W-9 service for U.S. users who want Witmart to file corresponding tax forms on their behalf. When requested, Witmart will collect the name, address, Taxpayer Identification Number (TIN) and signature of U.S. users. The information on the W-9 and the payment made are usually reported on a Form 1099.

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  • If you are a employer in the United States and you hire a provider who is also a “U.S. Person” as defined by the Internal Revenue Service (IRS), you can use 1099 service on Witmart. When you post a job and require Form 1099, the providers who are U.S. users have to fill out a 1099 first, so that they can place bids. Meanwhile, Witmart will file the applicable 1099 on behalf of you to the IRS and to the providers at the end of the tax year. A summary report will be provided for the employer as well.

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  • You need to submit the W9 form if all of the following apply to you:

    * For U.S. Federal Tax purposes, you are a U.S. citizen or U.S. resident alien
    * A partnership, corporation, company, or association created or organized in the United States or under the laws of the United States.
    * You are a U.S. provider and want to place a bid on a job which the employer requested the use of Witmart 1099 service.
    * You have not submitted a W9 form to Witmart previously. 

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  • A Taxpayer Identification Number or TIN is an identifying number used for tax purposes in the United States. It is also known as a Tax Identification Number or Federal Taxpayer Identification Number. It may be assigned by the Social Security Administration or by the IRS.

    A TIN may be:
    * a Social Security Number (SSN)
    * an Individual Taxpayer Identification Number (ITIN)
    * an Employer Identification Number (EIN), also known as a FEIN (Federal Employer Identification Number)
    * an Adoption Taxpayer Identification Number, used as a temporary number for a child for whom the adopting parents cannot obtain an SSN
    * a Preparer Tax Identification Number, used by paid preparers of U.S. tax returns

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  • To fill out or check your 1099 information:
    1) Sign in to your Witmart account
    2) Click on the “Employer” tab
    3) Click on the “1099 information” link under "Employer Information" in the left sidebar
    4) Fill out the related information and click the "Save" button.

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Leaving Feedback

  • The feedback you leave for a Provider/Employer will be viewed by other users and their decision of whether to work with that Provider/Employer might be influenced by your feedback. You will also benefit by looking at feedback left by other users in deciding whether to work with a particular Provider/Employer.

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  • You have 7 days to leave feedback for an Employer or Provider starting from the date that the prepaid reward was released.

    To leave feedback:
    1) Select “Leave Feedback” button in the Workplace
    2) Select the appropriate ratings and enter any comments for the other party.
    3) Click the "Submit" button.

    Note: You have one chance to change or delete a neutral or negative credit rating that you give to another party (within 30 days after leaving feedback).

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  • As soon as the job is completed, you can leave feedback for the Provider/Employer you have worked with. You can choose to do it anytime within 7 days of completion of the job. If no feedback is given after 7 days, the Provider/Employer will receive system-generated feedback.

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  • Your feedback includes:

    1)      Ratings: you can rate the Provider/Employer based on his/her performance in the job. Ratings range from 1 to 5 stars, 5 being the best.

    2)      Comments: as your comments will be viewed by other users as well, please make sure that your feedback is an objective reflection of the Provider/Employer you have worked with.

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  • Feedback is automatically given to the other party after the feedback period (7 days after payment was released) has ended.

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  • There are 2 possible reasons why you can’t find “Leave Feedback” button:

    1) Prepaid rewards have not been fully released
    2) For a contract job some milestone payments have not been completed or released.

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Disputes

  • To submit a dispute:
    1) Click the “Report Violation” link in the appropriate job or job bid
    2) Enter your username and email address
    3) Give a detailed explanation of the dispute or the violation you want to report
    4) Click the “Submit” button.

    You can also contact our Customer Support Team directly to report a dispute or violation of Terms of Service.
    We’ll send you an email confirming that we have received your dispute report and will provide you with a solution in a timely manner.

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  • 1) Confirmation: upon receiving dispute claims, witmart will ask all involved parties to confirm and clarify the dispute. We will also facilitate the communications and mediation in between.

     

    2) Mediation: the involved parties will have 2 weeks for mediation. In case a mutual agreement can be reached, witmart will facilitate and take necessary actions accordingly. Agreement made shall not violate the Terms of Services of our website, and not violate any laws and regulations in concern.

     

    3) Escalation: in case that no agreement can be reached in “Mediation”, the dispute is escalated to witmart for investigation and decision.

     

    4) Investigation: witmart will ask both parties to clarify their augment and claims in written, with supporting documents submitted for review and verification.

     

    5) Decision: in the manner of fairness and integrity, witmart will make a decision based on verified information provided by both parties. This decision will also be facilitated by witmart and the dispute will be closed. No party shall make another claim on the same case.

     

    6) 3rd party arbitration: If any party does not accept the decision mentioned above, he/she can report to a 3rd party arbitration institution who has proper jurisdiction authorities over the case. Witmart will cooperate and facilitate the arbitration process with the 3rd party institution.

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  • Once we devise a solution to the dispute you submitted we’ll send you an email notification. You will then have up to 7 days to accept or reject the dispute solution. If you choose to reject our solution both parties can look for a third party to give you arbitration.

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  • Dispute solution service is free for both Employers and Providers.

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