One of the most important aspects of customer service is handling unexpected situations and offering contingent solutions. A case study at Witmart exemplifies this well.

During the Chinese New Year holiday, many of our Asia-based Providers stayed offline to celebrate with their families. This created a dilemma for one of our U.S.-based Employers, who posted a logo design job during the holiday period.

Once made aware of the situation, out Customer Service staff immediately sent a Holiday Notification to Glaskody, the Employer, informing him about the possible reduction in available Providers and offering him a free seven-day extension. Galskody shared his concern that the job was urgent and needed to be done ASAP .